Warranty

Alright, let’s talk returns. I’m pretty proud of my work – every console, every mod, and every little fix gets the full Retro Hero treatment. To show how serious I am, I throw in a 3-month warranty on all hardware and mods. That’s right, if anything goes sideways within 90 days, you can swap it out or get store credit, easy-peasy. Not thrilled with your purchase? Return it within 90 days for a refund on the item (sorry, shipping’s a one-way street).

One thing, though: I can’t work magic on stuff I didn’t modify. So, if it’s a cable or an optical laser issue, I’ll do my best to offer guidance, but don’t expect me to bring a random, unmodded item back to life. That’s where I draw the line.

What Happens if Something Goes Wrong?

  • Repair: If I can fix it, I will, and I’ll cover the cost of return shipping. No sweat.
  • Replacement: If I can’t fix it, I’ll swap it out for a working one and still cover the shipping back to you.
  • Refund: If neither of those is an option, you’ll get a full refund *plus* a reimbursement for the return shipping. Because fair is fair.

What’s Covered? Let’s Break It Down

  • NOT Covered: You bought a disc game, scratched it into oblivion, and now it won’t play. Oops.
  • NOT Covered: You bought a PS3, opened it up like it was a science experiment, and now it’s toast.
  • IS Covered: You bought a Game Boy, it arrived looking fine, but it’s not turning on. Now we’re talking.
  • NOT Covered: Your new PS2 stops reading discs on Day 91. The clock has run out, my friend.

To begin your return, head to the Orders page and click the “Return” button to submit your request.

To receive a full refund, the item must come back in the same condition it was sent. If I notice any signs of neglect, tampering, or if the item doesn’t match the one originally sold, I’ll have to return it to you without issuing a refund.

You’ll need to cover the return shipping upfront. However, if I determine that the return was justified, I’ll reimburse those costs.

Please note:
If the reason for return is something out of my control – or you simply had a change of heart – a 25% restocking fee will apply, and return shipping will be your responsibility.

DAMAGED GOODS – I’ll Fix ‘Em Fast

Please take a good look at your order within 72 hours of its arrival. If something’s off—like a defect, damage, or you got someone else’s package by mistake—let me know right away. I’ll investigate and set things right.

DISCLAIMER – The “AS-IS” Zone

If an item is marked “AS-IS,” consider it a final sale. No take-backs on those!