Warranty

🛠️ 90-Day Hardware & Mod Warranty

Every console I sell gets the full Retro Hero refurb treatment – deep internal cleaning, high-quality parts, and mod installations that are tested inside and out. To back that up, I offer a 90-day limited warranty covering both the hardware and any installed modifications. If something goes wrong related to the core system or my work within the first 90 days, I’ll fix it, replace it, or refund it – depending on the situation.

✅ What IS Covered:

  • Modchip-Related Issues If the installed modchip (e.g., PicoBoot, MX4SIO, FreeMcBoot, etc.) fails, behaves unpredictably, or stops functioning – you’re covered. I’ll repair or replace the mod at no charge.
  • CFW Problems (e.g. PS Vita, PSP, 3DS) If the system fails to boot, has file corruption, or experiences HENkaku/CFW issues not caused by tampering, I’ll get it back in shape.
  • Ports, Display, Buttons, or Board-Level Failures If a button stops responding, the HDMI/AV out dies, or the system won’t power on – that’s on me.
  • Dead on Arrival (DOA) If your console doesn’t work out of the box, I’ll make it right quickly.

❌ What’s NOT Covered:

  • User-Tampering or DIY Repairs If you open the console, reflash the firmware, or swap out components and something goes wrong, the warranty is void.
  • HDD/SD Card/USB Drive Failures Storage devices are consumables – I do test and format them before shipping, but I can’t guarantee long-term life. I’ll try to help recover data, but I can’t replace them for free.
  • Disc Drive Wear Drives may have been cleaned and restored, but they are still mechanical parts. Wear over time, especially from burned discs or poor-quality media, is outside warranty.
  • Damage After Delivery Drops, spills, electrical damage, or misuse after delivery aren’t covered.
  • Software Deletions or Mod Removal If you remove files, reformat the SD card, or uninstall any mods – reinstallation may not be covered. I can help recover it, but that falls under paid service.
  • Issues After 90 Days If a system fails on Day 91, unfortunately, the warranty has expired.

🔁 If Something Goes Wrong:

  1. Repair – If it’s fixable and under warranty, I’ll repair it and pay for return shipping.
  2. Replacement – If not repairable, you’ll receive a working replacement with return shipping covered.
  3. Refund – If I can’t repair or replace, you’ll get a full refund plus reimbursement for your return shipping.

⚠️ Returns & Refund Terms:

  • Return shipping is paid upfront by you.
  • If I determine the return is covered, I’ll reimburse you.
  • If you simply changed your mind or the issue is out of warranty, a 25% restocking fee applies and return shipping will not be reimbursed.
  • Returned items must match the serial number and condition they were sent in.

🚫 AS-IS Sales:

Any item marked AS-IS is final sale. These are typically untested, for parts, or sold with known defects. No warranty, no returns on these.

📦 Damaged or Wrong Item?

If your order is damaged in transit or incorrect, notify me within 72 hours of delivery. I’ll investigate and resolve it quickly – whether that’s sending a replacement or issuing a refund.

Need Help or Have Questions? Message me and I’ll do what I can to help. If I modded it, I’ll support it. That’s the Retro Hero guarantee.