Shipping Policy

Here’s a quick breakdown of how shipping works at The Retro Hero, so you know what’s happening behind the scenes after you click that “Order” button.

Console order estimates…

Order Type	Estimated Turnaround Time	Notes
Prebuilt Consoles	1 to 2 Days	May take a few extra days if storage upgrades or add-ons are requested.
Build to Order Consoles	About 1 Week	Time may vary depending on parts availability and storage upgrades.
Send-In Modding Services	1 Week or More	Depends on current workload and scope of the work.

If there are ever any delays, I will communicate directly with you and keep you updated on progress. You will never be left wondering what is going on with your order.

🚚 Standard Shipping Schedule

Orders usually ship within 1 business day (Monday-Friday). Place an order at 1 PM EST on a Tuesday? It’s probably heading out that same day. Order late on a Friday or over the weekend? It’ll ship on Monday. Weekends are reserved for rest – and retro gaming.

🇺🇸 U.S. Orders – Free Shipping on $200+

For all U.S. customers, orders over $200 qualify for free shipping via USPS Ground Advantage. This is a reliable and cost-effective method that typically delivers in 10-21 business days depending on your location.

Want it faster? USPS Priority Mail is also available at checkout for an additional charge. This gets your package there quicker and includes $100 of insurance coverage.

📦 Tracking Your Package

As soon as your order ships, you’ll get a tracking number. USPS may take a little time to update their system, so don’t panic if you don’t see immediate movement – it’s normal. You can use that number to follow the journey all the way to your doorstep.

📭 Lost or Delayed Deliveries

If your package seems stuck, delayed, or just disappears into the void, reach out. I’ll work with USPS to get answers. If it turns out your package is truly lost, I’ll make it right with a replacement or refund – no runaround, no hassle.

Still have questions? Just Message me – I’m happy to help.