Frequently Asked Questions

How do I return an item for repair or refund?

Simple! From the Orders page, click “SEND IT BACK” to get started. Fill out the form, then send it back to the provided address:

  • To avoid any mix-ups, kindly include a note with your RMA number inside the package.
  • Also, don’t forget to share the tracking number you receive so I can keep an eye on the delivery status.

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How long do Build-to-Orders usually take?

It may take more than a week to finish Build-to-Orders since I typically need to wait for the parts to come in. I’ll make sure to update you on how things are going and inform you if there are any delays.


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What type of paint do I use for my custom projects?

I usually count on Krylon Fusion All-In-One Paint + Primer for most of my custom painting requirements. They have a great selection of colors in different finishes. Personally, I lean towards a matte or satin finish. To get the best outcome, I apply several thin coats of paint, giving each layer about 20 minutes to dry. I repeat this process until I get complete coverage. Moreover, I like to add an extra layer or two of matte or satin clear coat for added protection.


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How many GameCube games should my microSD card hold?

32GB can hold around 20 games.
64GB can hold around 40 games.
128GB can hold around 120 games.
256GB can hold around 200 games.
512GB can hold around 350 games.
1TB can hold around 650 games.


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When do Backordered Items ship?

When an item is on backorder, it means that I currently don’t have it in stock. However, rest assured that I will be receiving more soon. Typically, it takes around 1 – 2 weeks to fulfill a backorder. Nevertheless, there are instances where I can get lucky and find the required items within just a few days, enabling me to fulfill your order much sooner.


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Who does all of this Modding?

I handle all aspects of modding, including cutting, sanding, painting, soldering, 3D printing, cleaning, and more.


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Do I need to supply the mod parts/kits?

It all depends on the mod. Some mods come with all needed parts, some of them have the option for you to send it in or get it from me and a few you have to send (I do not offer parts for those mods).

Every listing is clearly labeled so you know what is needed and what your options are.


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How do Send-In Services work?

See the Send-In Service Instructions page


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To Re-Cap or Not To Re-Cap

Take good care of your consoles just like you do with all your other belongings. Utilize your knowledge and skills to maintain them in the best possible way. If you have doubts about a console being unreliable, such as my 20+ year old Xbox, take necessary precautions but don’t let fear stop you from using it unless you have a concrete plan in place. The biggest mistake you can make with a retro console is letting it gather dust on a shelf, unused. After all, if all you want is a decorative piece, why worry about the condition of its capacitors?


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How do I use a Coupon?

Once you have added items to your cart, simply click on the cart icon located at the top of this website to view your cart. At the bottom of the shopping cart, there is a box where you can enter your coupon code.


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How do I Cancel my Order?

To view your placed orders, click on the --> “ORDERS” link located at the top right corner of our website. If you wish to cancel an order, simply click on the “Cancel Request” link next to your order. Please keep in mind that once an order has been shipped, it cannot be cancelled.


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How are Disc-only Games shipped?

All loose games without cases are inspected and tested for quality here. Afterwards, the discs are carefully placed in a brand new protective sleeve and shipped using a high-quality bubble mailer. I fully comprehend the importance of receiving a game that functions properly upon arrival, and I take every necessary step to ensure that.


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How can I earn Points?

Earn rewards with every purchase and interaction at my shop! Accumulate points that can be redeemed for exciting discounts.

  • Earn 1 point for every $1 spent at my shop. The more you shop, the more points you’ll earn!
  • Sign up and start earning points right away. It’s a simple way to get rewarded for being a valued customer.
  • Share your thoughts and experiences by leaving reviews. Not only will you help others make informed decisions, but you’ll also earn points for your valuable feedback.
  • As a subscriber, you’ll receive mystery gifts along with your purchases. It’s my way of showing appreciation for your loyalty. Start collecting points today and enjoy the benefits of being a part of my rewards program!

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Xbox Original Softmod vs Hardmod

Hardmod (modchip or TSOP) has a major benefit over Softmod (Rocky5 method) because it “unlocks” the HDD. The original Xbox’s retail HDD is tied to that specific console, but with Hardmod, you can easily replace it with a new HDD and format it. On the other hand, Softmodding does offer the possibility to upgrade the HDD, but it is significantly more inconvenient, around 10 times more!


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Has my Order shipped yet?

To check the status of your orders, simply click on the -->”ORDERS” link located at the top right corner of our website. Once your order has been shipped, you will receive an automated email containing the updated status and tracking number. Please note that orders are usually processed from Monday to Friday until 4 PM Eastern time.


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What are the Condition Guidelines?

The following guidelines apply to all product categories unless otherwise indicated within specific categories.

Like New
Works perfectly. Professionally inspected and cleaned. The product may exhibit minimal signs of usage. Areas of the product that are out of sight during regular usage may exhibit some tiny dents or scratches.

Very Good
Works perfectly. Professionally checked and cleaned. The product may exhibit light and visible signs of usage. Areas of the product that are out of sight during regular usage may exhibit some moderate dents or scratches. Handhelds: The display/screen may have micro-scratches that become invisible once the display in turned on.

Good
The product may show signs of use such as scratches and/or dents. Areas that are rarely visible may show clear signs of wear. Handhelds: The display/screen may have very fine micro-scratches, but these are invisible when the display is turned on.

Acceptable
Works perfectly. Professionally checked and cleaned. The product may exhibit heavy and visible signs of usage. Areas where scratches and dents are present does not hinder normal functionality. Handhelds: The display/screen may have scuffs and scratches that remain visible once the display in turned on, but the screen will not have chips or cracks.


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Do Services come with a Warranty?

I provide a 90-day warranty for all modifications and the original components of every console I sell. However, I cannot offer warranties for any external modification kits or parts as they are handled differently by the manufacturers. Rest assured, my aim is to provide you with a high-quality modded system for your enjoyment, and I will do everything possible to achieve that goal.


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Do you ship anywhere in the world?

Currently, we do not offer shipping outside of the USA and Canada for our products and services.


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What if my Order is lost in transit?

If your package goes missing during delivery, I use USPS Priority mail which includes $100 insurance. However, I cannot provide a refund beyond that amount. Although The Retro Hero is not responsible for any loss caused by the postal service, I am willing to assist you in filing a “find lost mail” case with USPS and supporting any insurance claim made. If you want to increase the insurance coverage for your console during return shipping, you can contact me via email to arrange for additional payment.


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Does The Retro Hero pre-install games?

Every console I offer with storage will be ready to use right out of the box, packed with content for immediate enjoyment. However, I won’t be preloading any specific licensed games on my modified consoles for three key reasons.

  1. I want to support the console modding community, but selling consoles preloaded with games could be illegal and risky.
  2. Gaming systems offer a wide selection of games, with the GameCube, Xbox 360, and PS2 having over 600, 2000, and 4000 games respectively. Selling consoles bundled with numerous games that may not be of interest isn’t practical. Nowadays, you can easily access these games online at a low cost or for free. It’s important to focus on quality over quantity.
  3. Lastly, the real joy of having a custom console is what YOU can do with it. You can play online with mods, install your own emulators, and add the games that you actually enjoy playing. Not everyone has the same exact taste in games, so having a personalized console makes it truly retro and modern.

I want to make it clear that my business solely focuses on selling hardware and providing modification services. I do not engage in any activities related to the distribution or sharing of copyrighted material. I firmly believe in upholding intellectual property rights and do not support piracy in any form.


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Can I pay with Zelle, Bitcoin, etc?

Unfortunately, I can only accept payments on this website. You can choose between two reliable and secure payment gateways: Stripe, PayPal and Amazon Pay. Please be cautious if you receive an email asking for payment through a different site or payment processor, as it may be a scam. Remember, my official email address always ends with “@TheRetroHero.com”.


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