Terms and Conditions

Welcome to The Retro Hero! By accessing and using our website (theretrohero.com), you agree to the following terms and conditions. Please read them carefully before placing an order or using any of our services.

1. General Terms

1.1. By using this website, you confirm that you are at least 18 years old or have permission from a parent or guardian to use this site.
1.2. We reserve the right to modify, update, or discontinue any part of the website or its terms at any time without prior notice.
1.3. Your continued use of the website after changes are made constitutes acceptance of the revised terms.
1.4. Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the services without notice.
1.5. We are not responsible if this website is unavailable at any time or for any period.
1.6. From time to time, we may restrict access to some parts or all of this website.

2. Products and Services

2.1. All products listed on the website are subject to availability.
2.2. Product descriptions, pricing, and availability are subject to change without notice.
2.3. We make every effort to accurately display product details; however, variations in color, design, and performance may occur.
2.4. Modded and refurbished consoles may include modifications to hardware or software that could void manufacturer warranties.

3. Disclaimers and Customer Responsibility

3.1. By using this website, you understand and agree:

  • The Retro Hero takes no responsibility for any actions customers take using hardware serviced or purchased from The Retro Hero shop.
  • The Retro Hero does not sell copyrighted material in any form.
  • The Retro Hero does not engage in or support piracy in any form.
  • You are legally entitled to own any item you purchase from The Retro Hero.

4. Orders and Payments

4.1. All orders are subject to acceptance and availability.
4.2. Prices listed on the website are in USD (or your local currency where applicable).
4.3. We accept payments through major credit cards, PayPal, and other available payment methods listed at checkout.
4.4. Full payment is required at the time of purchase. Orders will not be processed until payment is received and verified.
4.5. We reserve the right to cancel any order if there is suspicion of fraudulent activity or misuse of our services.
4.6. If an error is discovered in the pricing of a product you have ordered, we will notify you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it.
4.7. If you cancel and have already paid, you will receive a full refund.
4.8. Delivery costs will be charged in addition to product prices and clearly displayed at checkout.

5. Shipping and Delivery

5.1. Orders are processed and shipped within the timeframe specified on the product page.
5.2. Shipping times may vary depending on location and courier service.
5.3. We are not responsible for shipping delays caused by the carrier or factors beyond our control (e.g., customs, natural disasters).
5.4. International orders may be subject to additional customs fees or import duties — these are the responsibility of the customer.
5.5. Incorrect shipping information provided by the customer may result in delayed or failed delivery.

6. Returns and Exchanges

6.1. We accept returns within 90 days of the delivery date for defective or incorrect items only.
6.2. All returned items must be in their original condition with all accessories and packaging included.
6.3. Refunds will be processed once the returned item is received and inspected.
6.4. Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

7. Modding and Customization

7.1. All modded and customized consoles are sold “as-is” unless stated otherwise.
7.2. Some mods may void the original manufacturer’s warranty.
7.3. We are not responsible for damages caused by user modifications or improper handling after delivery.
7.4. Any hardware modifications made by the customer after delivery are done at the customer’s own risk.

8. Loyalty Program

8.1. Loyalty points are earned based on the value of the purchase and promotional activities.
8.2. Loyalty points are non-transferable and have no cash value.
8.3. We reserve the right to adjust or terminate the loyalty program at any time without notice.

9. Intellectual Property

9.1. All content on this site, including text, images, and logos, is the property of The Retro Hero unless otherwise stated.
9.2. You may not copy, reproduce, or distribute any content from this site without our prior written consent.

10. Limitation of Liability

10.1. We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
10.2. Our total liability for any claim related to a product or service is limited to the amount paid for the product or service.
10.3. We are not responsible for data loss or damage resulting from user modifications or improper use of our products.

11. Prohibited Activities

11.1. You agree not to misuse this website by:

  • Committing or encouraging a criminal offense.
  • Distributing malware, viruses, or harmful code.
  • Attempting to gain unauthorized access to the website or its servers.
  • Sending unsolicited advertising or spam.
  • Attempting to disrupt the performance of the website.

11.2. Breaching these terms may result in legal action, including reporting to law enforcement.

12. Privacy and Security

12.1. We are committed to protecting your privacy and handling your personal information securely.
12.2. Our full privacy policy is available here.
12.3. We use industry-standard security measures to protect your data but cannot guarantee absolute security.

13. Third-Party Links

13.1. This website may contain links to other websites (“Linked Sites”) which are not operated by The Retro Hero.
13.2. We have no control over Linked Sites and accept no responsibility for any loss or damage arising from your use of them.
13.3. Use of Linked Sites is subject to the terms and conditions of those sites.

14. Indemnification

14.1. You agree to indemnify, defend, and hold harmless The Retro Hero, its directors, employees, and affiliates from any third-party claims, liabilities, damages, or costs arising from your use of this website or breach of these terms.

15. Changes to Terms

15.1. We reserve the right to update or modify these terms at any time without prior notice.
15.2. Your continued use of the site following changes constitutes acceptance of the revised terms.

By using this site and placing an order, you agree to these terms and conditions. Thank you for choosing The Retro Hero!