Warranty

🛠️ 90-Day Hardware & Mod Warranty

I offer a 90-day limited warranty covering both the hardware and any installed modifications. If something goes wrong related to the core system and/or my work within the first 90 days, I’ll fix it, replace it, or refund it – depending on the situation.

✅ What IS Covered:

  • Modchip-Related Issues If the installed modchip (e.g., PicoBoot, Aladdin, etc.) fails, behaves unpredictably, or stops functioning – you’re covered. I’ll repair or replace the mod at no charge.
  • CFW Problems (e.g. PS Vita, PS3, 3DS) If the system fails to boot, has file corruption, or experiences HENkaku/CFW issues not caused by tampering, I’ll get it back in shape.
  • Ports, Display, Buttons, or Board-Level Failures If a button stops responding, the HDMI port fails, or the system won’t power on – that’s on me!
  • Dead on Arrival (DOA) If your console doesn’t work out of the box, I’ll sort it out.

❌ What’s NOT Covered:

  • HDD/SD Card/USB Drive Failures – Storage devices are not covered under the 90-day warranty because they are consumable components that can eventually fail due to normal wear, age, and usage. This is especially relevant with older mechanical hard drives, which can have many years of prior use before being installed in a console. Each storage device is tested before shipping to ensure it is functioning properly at the time of sale. However, no storage device can be guaranteed indefinitely, and failure can occur unexpectedly. The 90-day warranty covers the console and the modifications performed, but does not cover failures of the storage device itself. I recommend keeping backups of any important saves or personal data.
  • Disc Drive Wear – Disc drives are not covered under the 90-day warranty because they are mechanical components with moving parts and are subject to normal wear and tear. Their condition can also vary significantly depending on the discs used, how frequently the drive is used, and the age of the original hardware. I do test each disc drive before shipping to make sure it is functioning properly at the time of sale. However, I can’t guarantee the remaining lifespan of an aging mechanical drive indefinitely. The 90-day warranty covers the console and the modifications performed, but excludes failures related to the original disc drive mechanism.
  • Damage After Delivery – Accidental damage after delivery is not covered under the 90-day warranty because the damage occurs after the console has left my possession and is outside of my control. This includes damage caused by drops, impacts, liquid, improper handling, electrical issues, or modifications performed by someone other than me.I thoroughly test each console before shipping to make sure it is functioning properly when it leaves my hands. The 90-day warranty is intended to cover defects or issues related to the console and modifications under normal use, not damage resulting from accidents or misuse after delivery.If something does happen to your console, feel free to contact me anyway. I’ll be happy to take a look and see what options are available for repair.
  • Software Deletions or Tampering – File or software deletions, modifications, or removal of the installed mod are not covered under the 90-day warranty because these changes are made after the console has been delivered and are outside of my control. User tampering or DIY repairs are not covered under the 90-day warranty because modifications or repairs performed after delivery can introduce additional damage or make it difficult to determine the original cause of an issue. Each console is tested before shipping to ensure the installed software, modifications, and configuration are functioning properly. However, deleting files, changing system settings, formatting the storage device, removing mod files, or installing incompatible software can affect the console’s functionality. The 90-day warranty covers defects or issues related to the hardware and modifications as originally configured. It does not cover problems caused by user modifications, deleted files, altered configurations, or removal of the installed mod. If you’re unsure about making a change, feel free to reach out first and I’ll be happy to point you in the right direction.
  • Issues After 90 Days – If a system fails on Day 91, unfortunately, the warranty has expired.

🔁 If Something Goes Wrong:

  1. Repair – If it’s fixable and under warranty, I’ll repair it and pay for return shipping.
  2. Replacement – If not repairable, you’ll receive a working replacement with return shipping covered.
  3. Refund – If I can’t repair or replace, you’ll get a full refund plus reimbursement for your return shipping.

⚠️ Returns & Refund Terms:

Please refer to the Returns & Refunds page.

🚫 AS-IS Sales:

Any item marked AS-IS is final sale. These are typically untested, for parts, or sold with known defects. No warranty, no returns on these.

📦 Damaged or Wrong Item?

If your order is damaged in transit or incorrect, notify me within 72 hours of delivery. I’ll investigate and resolve it quickly – whether that’s sending a replacement or issuing a refund.

Need Help or Have Questions? Message me and I’ll do what I can to help. If I modded it, I’ll support it. That’s the Retro Hero guarantee.