What if my Order is lost in transit?

If your package goes missing during delivery, I use USPS Priority mail which includes $100 insurance. However, I cannot provide a refund beyond that amount. Although The Retro Hero is not responsible for any loss caused by the postal service, I am willing to assist you in filing a “find lost mail” case with USPS and supporting any insurance claim made. If you want to increase the insurance coverage for your console during return shipping, you can contact me via email to arrange for additional payment.