Shipping Policy
Here’s a quick breakdown of how shipping works at The Retro Hero, so you know what’s happening behind the scenes after you click that “Order” button.
🚚 Standard Shipping Schedule
Orders usually ship within 1 business day (Monday–Friday). Place an order at 1 PM EST on a Tuesday? It’s probably heading out that same day. Order late on a Friday or over the weekend? It’ll ship on Monday. Weekends are reserved for rest – and retro gaming.
🇺🇸 U.S. Orders – Free Shipping on $100+
For all U.S. customers, orders over $100 qualify for free shipping via USPS Ground Advantage. This is a reliable and cost-effective method that typically delivers in 5-14 business days depending on your location.
Want it faster? USPS Priority Mail is also available at checkout for an additional charge. This gets your package there quicker and includes $100 of insurance coverage.
📦 Tracking Your Package
As soon as your order ships, you’ll get a tracking number. USPS may take a little time to update their system, so don’t panic if you don’t see immediate movement – it’s normal. You can use that number to follow the journey all the way to your doorstep.
📭 Lost or Delayed Deliveries
If your package seems stuck, delayed, or just disappears into the void, reach out. I’ll work with USPS to get answers. If it turns out your package is truly lost, I’ll make it right with a replacement or refund – no runaround, no hassle.
Still have questions? Just Message me – I’m happy to help.
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