How do I return an item for repair or refund?

To start the RMA process, please log into the website and go to My Account → Orders.

1. Find the order you need to return and click the Return button next to it.
2. Check the box next to the item you’re returning.
3. Click Return again.
4. Fill out the RMA form with the requested information.
5. Click Submit.

Shortly after submitting the request, I’ll provide you with the return address and any additional instructions.

The return address is currently an FPO address because I’m located overseas. Since you’re shipping to an overseas military address, USPS will require a Customs Form when you ship the package.

Please note that you are responsible for getting the item back to me initially. I cannot reimburse the return shipping cost until I receive the item and can inspect it to confirm that the issue is covered under warranty.

If the issue is confirmed to be covered under warranty, I will reimburse your initial return shipping cost and cover the shipping cost to send the item back to you once the RMA is completed.

• To avoid any mix-ups, kindly include a note with your RMA number inside the package.
• Also, don’t forget to share the tracking number you receive so I can keep an eye on the delivery status.